Online Ticketing
How
do I access my account?
I've bought tickets
to Cityfolk events in the past, but I don't have an
account in your database. Why not?
Do you store
my credit card information?
Is my credit
card information secure?
What is an
E-ticket?
Payment, Fees and Discounts
What
methods of payment are accepted?
What are the
Ticketing Fees?
What discounts
are available?
Seating and Order Changes
I want to
change the seats I've selected. How can I do that?
I need
to move to different seats. Can I exchange my tickets?
Some
friends would like to join us but the seats beside
us have been sold. Can I exchange my tickets?
I can't
make it to the show. Can I get my money back or exchange
it for another show?
Gift Certificates/Ticket Giveaways
How do I purchase
a gift certificate?
Will Cityfolk
donate tickets or a gift certificate to our fundraiser?
How do I redeem
my gift certificate or tickets I won on the radio?
Other Questions
I
don't want to buy tickets online. How else can I purchase
them?
I ordered
tickets, but I haven't received them yet. Where are
they?
How
do I access my account?
Click on ‘Account Login' on the dark bar on the
left of this page. This brings you the login screen,
where you are asked to enter your email address and
password. Once you enter this information, you can see
and modify your contact information, verify the tickets
you have purchased since mid-April 2006, and print Print
At Home tickets.
I've
bought tickets to Cityfolk events in the past, but I
don't have an account in your database. Why not?
The Tix.com login is based on your email address. You will always need to log in with the same address you started with.
Do
you store my credit card information?
No, for your security, we do not store your credit card
information.
Is
my credit card information secure?
 Yes. All online Cityfolk ticket purchases go through
a secure server. You can verify this by looking at the
"https" that starts the web address in your browser
window while you're making a purchase, and look for
the security icons used by your browser. Tix.com uses
state-of-the-art 128 bit SSL encryption technology to
insure your information is always safe and secure. In addition, our site is certified as safe for credit card transactions by Security Metrics.
What is an
E-ticket?
An E-ticket is one which you print
out at home on your own printer. You can print the ticket
out at the time of purchase, or log back in to your
account right before the show, and print it then. Each
E-ticket is valid for one seat only, and has a
unique identification number printed on it. Both color
and black-only tickets are valid.
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What
methods of payment do you accept?
Cityfolk accepts Visa, Mastercard, American Express
and Discover cards. We also accept cash and checks --
payable to Cityfolk -- for orders placed in person and
by mail.
What
are the Ticketing Fees?
Cityfolk uses an online ticketing system, Tix.com,
so that you have the convenience of purchasing tickets to
all of our events 24 / 7 / 365. Fees help
us cover the costs associated with this system, credit
card processing, box office staff, postage, and other
ticketing-related costs. These fees are increasing for tickets purchased starting May 16, 2011, due to an increase in the fees we are charged for each ticket sale. We pledge to keep them as low as
possible.
Service Fee: $2
per ticket. The Service Fee is waived only for tickets purchased with cash or check at the door on the night of the event.
Order Processing Fee: $4
per order for mail delivery and $3 per order for e-tickets. The Order Processing Fee
is waived for tickets picked up in person at our box office or purchased at the door on the
night of the event.
What
discounts are available?
Cityfolk offers the following discounts. You
may use one discount per ticket. Senior and student
prices are considered discounts. Full price tickets
must be purchased to save more through Explorer and
Passport discounts.
Culture Works Passport:
Buy one get one free to selected performances. To
use this discount, please bring your Passport to the
Cityfolk Box Office in person or fax your ticket request,
including the front of your Passport, to (937) 223-2842.
The Passport is not valid for all Cityfolk events:
please contact the Cityfolk Box Office at (937) 496-3863
for complete details. You save $10 - $40 per
ticket.
Senior Citizens (60 and
over): $2 off per ticket. Online, select
the Senior or Military price level when selecting
your tickets. You save $2 per ticket.
Military with a valid ID:
$2 off per ticket. Online, select the Senior or Military
price level when selecting your tickets. You
save $2 per ticket.
Children and Students with
a valid ID: Half price tickets. To use this
discount, please bring your valid student ID or proof
of a child 18 and under to the Cityfolk Box Office
in person. On the day of an event, we offer Student
Rush tickets at the door one half-hour prior
to curtain, subject to availability. Student tickets
are not eligible for Explorer Series discounts. You
save $5 - $20 per ticket.
Group Sales: Buy
10 - 29 tickets to a single concert at one time and
receive $3 off per ticket. Buy 30 or more tickets
to a single concert at one time and receive $5 off
per ticket. The Service
Fee still applies to each ticket; the Order
Processing Fee is waived. Payment must be received
by one week prior to the concert; all unpaid tickets
will be released. Not valid for Samputu and Ingeli,
Los Lobos, or Kiran Ahluwalia. Call the Cityfolk Box
Office at 937-496-3863 to reserve a block of tickets.
You save $3 - $5 per ticket.
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I
want to change the seats I've selected. How can I do
that?
View your shopping cart. Once there, hit ‘remove'
beside the tickets that you would like to change. Then
click ‘Back to Shopping' and start again. If you
need to make a change after you have purchased your
tickets, call the Cityfolk Box Office at 937-496-3863.
I
need to move to different seats. Can I exchange my tickets?
Call the Cityfolk Box Office at 937-496-3863 and we
will do our best to relocate you, based
upon availability.
Some
friends would like to join us but the seats beside us
have been sold. Can I exchange my tickets?
Call the Cityfolk Box Office at 937-496-3863 and we
will do our best to relocate you, based
upon availability.
I
can't make it to the show. Can I exchange my ticket(s)
for another show or get my money back?
Cityfolk does not allow ticket exchanges for another
event and does not issue refunds. If you are unable
to use your ticket, we encourage you to give it to a
friend or colleague who would enjoy being introduced
to something new. If you cannot find someone to use
your ticket, you can donate your tickets to Cityfolk
and we will issue a tax-deductible receipt equal to
the price you paid for the tickets. Mail your ticket(s)
to Cityfolk Box Office, 126 North Main Street, Suite
220, Dayton, OH 45402 with a short note and we will
process your request. Tickets must be turned in to receive
credit.
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How
do I purchase a gift certificate?
Call the Cityfolk Box Office at 937-496-3863 or click
here to order online. You can choose whether the
gift certificate is for a specific dollar amount or
tickets to a particular show. All Gift Certificates
are generated by the Cityfolk Box Office and are not
available immediately unless you pick them up in person.
Will
Cityfolk donate tickets or a gift certificate to our
fundraiser?
Cityfolk donates gift certificates to many charitable
events throughout the year. To be considered, please
send your request in writing to the Cityfolk Box Office,
126 N. Main Street, Suite 220, Dayton, OH 45402 or by
fax to 937-223-2842. Your request must be on letterhead
and describe the event, how the gift certificate will
be won (prize, raffle, silent auction, etc), when your
event will happen and what it benefits.
How
do I redeem my gift certificate or tickets I won on
the radio?
Call the Cityfolk Box Office at 937-496-3863 or redeem
it in person at 126 N. Main Street, Suite 220 in downtown
Dayton.
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I
don't want to buy tickets online. How else can I purchase
them?
You can purchase tickets by phone at 937-496-3863 or
in person at the Cityfolk Box Office.
I
ordered tickets, but I haven't received them yet. Where
are they?
Single ticket orders placed from
August to May will be mailed within 5 business days
of the date the order was placed. Room With A View tickets
will be mailed in mid-June. Tickets purchased from May - August for the following season's events will be mailed in August. All tickets ordered within
one week of an event are held at will call.
You may want to check your account
and verify whether you chose E-Tickets for your
order fulfillment. If so, just print your ticket and
bring it with you.
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